MasTec
MasTec Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MasTec has 1.7 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Friendly, Speechless.
Cons: Incompetent, Managers and installers lie about having called customer, Negligence ownership responsibility integrity.Recent recommendations regarding this business are as follows: "Make them fix it while they’re there and get a phone number you can call becaylistef numbers are a joke.", "Very unprofessional", "Don't give this company the time of day!", "Make sure Mastec isn't the install company that DirecTV uses in your area or pay extra for a private install company, although you shouldn't have to.", "To all those affected CLASS ACTION. What say you?".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MasTec has 1.7 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Friendly, Speechless.
Cons: Incompetent, Managers and installers lie about having called customer, Negligence ownership responsibility integrity.Recent recommendations regarding this business are as follows: "Make them fix it while they’re there and get a phone number you can call becaylistef numbers are a joke.", "Very unprofessional", "Don't give this company the time of day!", "Make sure Mastec isn't the install company that DirecTV uses in your area or pay extra for a private install company, although you shouldn't have to.", "To all those affected CLASS ACTION. What say you?".
Most users ask MasTec for the apology as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
Damage
User's recommendation: Make them fix it while they’re there and get a phone number you can call becaylistef numbers are a joke.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbondoned vehicle
Preferred solution: Storage fees for your company vehicle
User's recommendation: Very unprofessional
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAppointment issue
- Unprofessional and unreliable
Preferred solution: A technician at my residence asap to fix my service as promised. I also should receive a refund since have had no service for 10 days and counting.
User's recommendation: Make sure Mastec isn't the install company that DirecTV uses in your area or pay extra for a private install company, although you shouldn't have to.
Mad,inconsiderate, should have needed permission to come into town tearing up yards, leaving dirt piles and holes all over, finally get some "standing around " our neighborhood and the. 2 weeks later
User's recommendation: Don't give this company the time of day!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMastec destroyed 3300 ft of natural gas line then disappeared
- Profit by the foot at private property and taxpayers expense
Preferred solution: Full refund
User's recommendation: To all those affected CLASS ACTION. What say you?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasMastec destroyed 3300 ft. Natural gasline then disappear.
User's recommendation: I say all affected americans CLASS ACTION! who is in?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North Little Rock, ArkansasFiber installation - Community in Chaos
- Friendly
- Incompetent
Preferred solution: Restoration of my yard to it's former pristine state & compensation for the wasted water and gas from their main breaks.
User's recommendation: Do NOT hire this company to lay lines for you!
Can’t reach anyone left message no one calls back
User's recommendation: Don’t use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaYes,got a call this afternoon ,they are sending a person out tomorrow to see what it will take to fix my yard.
Job in Knoxville, Tennessee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have missed 2 days of work waiting for the technichian to come to my house. I gave detailed instructions on how to get there and told them to call me. They never called and never showed up.
- Unreliable
Preferred solution: Full refund
User's recommendation: Do not go through this company.
Need to finish a work order
Negligence and responsibility
- Speechless
- Negligence ownership responsibility integrity
Preferred solution: Compensation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Horrible experience
Company fixed the issue and I have been provided with product or service ordered. Installer, Eric Zimmerman, finally showed up on the 7th attempt. His company promised to track his whereabouts and he finally showed but not wanting to do the installation..
Installation technician failed to show for the sixth time with the same excuse that he couldn't find the address. Directv contacted the installation company about the same technician not showing up. They promised to locate his whereabouts the next time he failed to...
Technician, Eric Zimmerman, put into the Directv system that he was on his way then gave different reasons for not showing up. These were his excuses: 1) couldn't find location - 3 times (even tho after first time explicit directions were noted in installation).
2) ran out of time - 2 times. Directv would call Mastec and supervisor would promise to have installer call but he didn't call. Would say in notes about installation that he couldn't reach the customer.
Finally Directv had to reschedule installation with a company outside of the area where I live. This division of Mastec is located in E Hartford, CT.
- Managers and installers lie about having called customer
Preferred solution: Deliver product or service ordered
User's recommendation: If you can find out from Directv that Mastec is the installation company that didn't show up have them schedule the appointment with another company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisPoor service/ Attitude
- Incompetent
Preferred solution: Apology
User's recommendation: Don’t let Mas Tec on your property
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDriver entered highway on the wrong side of the road
Preferred solution: Apology
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