Anonymous
map-marker Niota, Tennessee

Damage

Still have not fixed the damage. If theyve looked at it they did not make contact with us. We talked to a person here locally he said they would come by
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User's recommendation: Make them fix it while they’re there and get a phone number you can call becaylistef numbers are a joke.

Knuckle busters tire and auto repair N

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Verified Reviewer

Abondoned vehicle

MasTec - Abondoned vehicle
MasTec - Abondoned vehicle - Image 2
I own an automotive repair shop in highland ny. Your Driver abandoned the vehicle on my property with the keys in it. I have the drivers name and phone number. This has been on my lot and blocking an entrance for two months. There is a storage fee on this vehicle, and we have not been able to get in touch with any department across the entire north east, and Midwest very unprofessional that you have a company vehicle abandoned and blocking a small business repair shop, which is now hurting my business . We will be sending the vehicle to the junkyard in one week if the vehicle is not claim This is not a scam my repair shop is Knuckle Busters auto repair 3542 route 9w highland ny. Contact me at 914-494-**** Neil -owner. Vehicle number is 341947. License plate number Pennsylvania plate ZNL-8513
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Preferred solution: Storage fees for your company vehicle

User's recommendation: Very unprofessional

Douglas T Ocn

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Verified Reviewer

Appointment issue

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I had a technician here last week to move my DirecTV satellite dish from one location to another because my landlord was putting up new siding on the house. The technician was here for at least three hours and was unable to get a full signal and told me to reschedule when the siding was finished. I called on Tuesday to reschedule and they gave me an appointment for tomorrow between 8-12 which is the only time window I am available due to my job. I received a voicemail a few hours ago informing me that no technician is available and I need to reschedule. I called DirecTV and they informed me there is nothing they can do since Mastec controls their appointment schedule. I am paying for a service I don't have and a Mastec installer is the reason I have no service. To call me over 48 hours after I made an appointment to tell me there are no technicians available is unacceptable. I left a message at the corporate office of Mastec informing them I am located in Kingston, NY and there is no direct number to their Kingston area office. I shouldn't have to wait two weeks to have DirecTV service. If nothing is corrected and I don't receive a call back, I will also be cancelling my DirecTV service and going to another satellite or streaming service. This incident with Mastec is extremely disappointing and unprofessional.
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Cons:
  • Unprofessional and unreliable

Preferred solution: A technician at my residence asap to fix my service as promised. I also should receive a refund since have had no service for 10 days and counting.

User's recommendation: Make sure Mastec isn't the install company that DirecTV uses in your area or pay extra for a private install company, although you shouldn't have to.

Amalia Wkr
map-marker Hampton, Virginia

Mad,inconsiderate, should have needed permission to come into town tearing up yards, leaving dirt piles and holes all over, finally get some "standing around " our neighborhood and the. 2 weeks later

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They come back and started digging holes after they'd been done for two weeks..First thing was a big pow wow in the neighbors yard. Stand around talking most of the time I saw these people Don't remember.them asking if I minded if.they come in .my yard and run gas lines under my driveway. Rude company, rude operation, disrespectful people to the max
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User's recommendation: Don't give this company the time of day!

Malana Kvo

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Verified Reviewer

Mastec destroyed 3300 ft of natural gas line then disappeared

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4/18/23 mastec contracted by pioneer phone co. of oklahoma destroyed 3300 ft of my natural gasline then left the scene. 7/30/23 still no natural gas. This all paid by taxpayers under the CONNECT RURAL AMERICA PROJECT. My essential gasline destroyed for an antiquated phone/internet service. All for wealthy corps. to make money off the taxpayers.
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Loss:
$34160
Cons:
  • Profit by the foot at private property and taxpayers expense

Preferred solution: Full refund

User's recommendation: To all those affected CLASS ACTION. What say you?

Malana Kvo

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Verified Reviewer
| map-marker Dallas, Texas

Mastec destroyed 3300 ft. Natural gasline then disappear.

4/18/23 mastec contracting for pioneer phone co. of oklahoma destroyed 3300 feet of my natural gasline then left the scene. 7/30/23 without natural gas. Destruction of my essential utility for an antiquated glorified phone/internet line! Paid by the foot to wealthy corps. At the taxpayers expense. CONNECT RURAL AMERICA PROJECT
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User's recommendation: I say all affected americans CLASS ACTION! who is in?

Stephanie A Xsv

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Verified Reviewer
| map-marker North Little Rock, Arkansas

Fiber installation - Community in Chaos

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MasTec has been in my community laying (burying) fiber lines for X-Finity. In the weeks they have been here, they have broken 5 gas lines, 3 water mains, and countless other fiber lines for communications companies. They broke their giant drill off in my neighbor's yard and had to dig a 4 ft trench across her entire yard to retrieve it. They have left deep holes in people's front yards uncovered with zero barriers. The city finally pulled their permits yesterday. Completely incompetent crew.
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Pros:
  • Friendly
Cons:
  • Incompetent

Preferred solution: Restoration of my yard to it's former pristine state & compensation for the wasted water and gas from their main breaks.

User's recommendation: Do NOT hire this company to lay lines for you!

Anonymous
map-marker Bergenfield, New Jersey

Can’t reach anyone left message no one calls back

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They put in my dtv and made a mess of holes everywhere they put a claim in for it, and it has been 5 months, and I've heard nothing I called and texts for months nothing. Horrible company
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User's recommendation: Don’t use them

Rocky R Uyk

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Verified Reviewer
| map-marker San Francisco, California

Yes,got a call this afternoon ,they are sending a person out tomorrow to see what it will take to fix my yard.

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A Mac Tec crew pulled their truck through my side yard into my backyard,after a morning rain,and got their truck stuck.I ll have to say they did try to pull the truck out with a cable,hooked to a truck they left in the driveway.But because it so messy,it left two tire tracks 24-30 feet long.
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Anonymous
map-marker San Antonio, Texas

Job in Knoxville, Tennessee

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I called about a job and never got ahold of anyone. I don't have anything other to say about the company
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kim g Sxo

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Verified Reviewer

I have missed 2 days of work waiting for the technichian to come to my house. I gave detailed instructions on how to get there and told them to call me. They never called and never showed up.

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I have spent hours on the phone trying to get a technichian to my house. They just keep making excuses. I have direct tv and the tech's have been here before with no problem. 2 missed days of work and no service and still no tech.
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Loss:
$3
Cons:
  • Unreliable

Preferred solution: Full refund

User's recommendation: Do not go through this company.

Anonymous
map-marker Dorchester, Massachusetts

Need to finish a work order

Havent heard back from anyone as to when they are going to come back and finish the job they started on Saturday. The tech was there from 12-9 and didnt finish the job
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Stephen S Asx
map-marker Sumter, South Carolina

Negligence and responsibility

Specifically for "MASTEC " . I refuse to beg you for basic essentials. This mysterious check that's in question that some how was lost in transit now 2 weeks ago total reflection on how your company conducts business. I've contacted you (Mastec) several times about this matter which has fallen on deaf ears. At this point just keep it, why should "I " have to ASK your company for something that's been promised now officially 2 weeks. It's obvious at this point how your company views my family & our living conditions. A little confused more baffled on how your company admits full responsibility & negligence in this matter, but it seems more like you all (MASTEC) are acting under the guidelines of PLAUSIBLE DENIABILITY. It seems as if profit margins is the only thing your company seems to care for or care about not the lives you interrupted , nor the emotional the physical or mental damage you placed upon my family. Class act performance at its finest. I wonder if your company(MASTEC) mission statement reflects in its actions in how they handle issues internally. Impending in & on some one's life due to lack of judgment , responsibility, and ownership total reflection on how your company conducts business. Give me crumbs from my own table & call it a feast. Jus Keep it I refuse to "BEG" you on your NEGLIGENCE. Integrity what you do when kno one is looking.?
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Loss:
$70
Pros:
  • Speechless
Cons:
  • Negligence ownership responsibility integrity

Preferred solution: Compensation

Resolved
William G Nel

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Verified Reviewer

Resolved: Horrible experience

Updated by user Nov 13, 2021

Company fixed the issue and I have been provided with product or service ordered. Installer, Eric Zimmerman, finally showed up on the 7th attempt. His company promised to track his whereabouts and he finally showed but not wanting to do the installation..

Updated by user Nov 13, 2021

Installation technician failed to show for the sixth time with the same excuse that he couldn't find the address. Directv contacted the installation company about the same technician not showing up. They promised to locate his whereabouts the next time he failed to...

Original review Oct 04, 2021
No show or call for 5 Directv installation appointments in Pawcatuck, CT.
Technician, Eric Zimmerman, put into the Directv system that he was on his way then gave different reasons for not showing up. These were his excuses: 1) couldn't find location - 3 times (even tho after first time explicit directions were noted in installation).

2) ran out of time - 2 times. Directv would call Mastec and supervisor would promise to have installer call but he didn't call. Would say in notes about installation that he couldn't reach the customer.

Finally Directv had to reschedule installation with a company outside of the area where I live. This division of Mastec is located in E Hartford, CT.
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Cons:
  • Managers and installers lie about having called customer

Preferred solution: Deliver product or service ordered

User's recommendation: If you can find out from Directv that Mastec is the installation company that didn't show up have them schedule the appointment with another company.

Craig V Oce

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Verified Reviewer
| map-marker Chicago, Illinois

Poor service/ Attitude

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The service technician from MasTec, Zack out of Sturgeon Bay has a serious attitude problem. He should not be off his leash, nor should he be involved with the public. He knowingly cut the tv cables to my house and the neighbors house and laughed about it. He should be fired.
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Cons:
  • Incompetent

Preferred solution: Apology

User's recommendation: Don’t let Mas Tec on your property

Chantel W Fvd

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Verified Reviewer

Driver entered highway on the wrong side of the road

Driver entered the highway on the wrong side of the road, driving head-on towards me. I had to swerve very quickly so he wouldnt hit my son and I head-on. When the driver reached me he was smiling. The truck number is either 77244 or 774244
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Preferred solution: Apology

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